A Spotlight on Urbana Tractor Dealer Association
So you’ve done your research and found the most suitable tractor for your needs. You are in the process of selecting your dealer when you realize that you know nothing about tractor repair and maintenance. That’s fine. What you need to do is find someone who can do it for you. Since a tractor is a long-term investment, it is recommended that you have it partnered with a good service plan.Learn more about us at Urbana Tractor Dealer Association
It is not unusual to encounter the over-eager salesman trying to win you over by giving you a list of their best deals. If you intend to cut corners, do so by minimizing the cost and hassle of future repairs and maintenance. When choosing the best service plan, here are some things you may want to think about:
Scheduled maintenance: Prevention is better than cure, as they say. If the service includes this, it is more probable that you will have less need for a lawn tractor repair in the future.
Customer support: Are you getting your tractor from a dealer which can easily be contacted if you encounter problems with your machine? What are their hours of operations? Do they always keep their lines open and have knowledgeable staff who can answer inquiries about tractor repair? Do they provide repair manuals?
On-site service: It can be a huge hassle for owners if they have to carry their tractors for repair to the shop. Providing on-site service would definitely be convenient especially for those who have large tractors.
Loaner units: If the tractor needs extensive repair, it may take days to get it done. Loaner units are a good substitute if you do not have a spare unit to use while your tractor is being repaired.
Response time: Ask around, find out about the dealer’s track record when it comes to responding to customers’ needs. How soon can they dispatch a technician? Do they always have an available loaner unit for you to use in case you need to send your tractor over for a few days?
Overall willingness to help: A good dealer would take their time in understanding their customers’ needs. Even if you are a beginner in owning a tractor, you should not feel like an idiot when talking to their staff. This is important as you want your long – term relationship with them to be pleasant and hassle – free.